Computer Repair Shop Software is designed by Paul Betteridge owner of a chain of stores called The Laptop Fixers. Our offices are in the beautiful south England coast town of Poole, Dorset. We supply repair and IT services all over the United Kingdom to both domestic and commercial customers.
CRS software was designed exclusively in-house at The Laptop Fixers and is used as a core component to the business.
Paul Betteridge is the owner and managing director of The Laptop Fixers Ltd and is the lead programmer of CRS. He has extensive professional programming experience after working on both military and commercial applications. Paul developed CRS soon after starting up his own repair company in Poole, Dorset to handle all areas of the repair business that none of the existing CRM / repair tracking software can do. The Laptop Fixers works with many computer repair shops offer trade repairs and often got asked where CRS can be bought from. After some un-personalisation and modification to make CRS usable by any computer repair center , CRS v1.0 was released.
CRS is in use all over the world and Paul often contacts all CRS customers to obtain feedback on CRS, with discussions on how it can be improved, what new features would benefit their business. As the business owner, Paul is moving away from being a Computer Repair Technician and moving more towards Marketing and Sales. As lead programmer, Paul has implemented many up-sales and marketing opportunities into CRS which has proven to increase pre and post customer services with the minimal of efforts which in turn has led to upturn in profits and higher margins.
CRS is being developed with both repair technicians and marketing managers in mind at all times. This will lead to much higher profits and improved performance and customer services.